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The Paid Search Sweet Spot

It was an average ad position of 2.5 in paid search. We couldn’t explain why, but some how if our average ad position was 2.5, then the average cpc, conversion rate and customer value all aligned to hit our targets. It was basic math. By why 2.5? We couldn’t say, but we dubbed it “The Sweet Spot” and for a while it held. If we bid higher to get further…

Google Plus Launches Collections

Google+ makes content discovery easier for users through a format similar to Pinterest boards. This gives people the ability to curate content and share it with others that have similar interests. Making this more powerful is the ability to curate different types of content and make the overall experience more helpful with long form posts and interaction. For companies, this can become a great way to keep deep content in…

Marketing Automation… are you really ready for it?

Marketing Automation (MA) is hot. A lot of companies are engaging tools like Pardot, Marketo, Hubspot to send messages, share information, tweets, post and pretty much push out just about any utterance their marketing department can think up. This is great! Set up a drip campaign, nurturing campaign, journey or any number of other euphemisms for a communication program and you’re ready to go. Not really. Often there is very…

Apple watch… great for (too) easy amazon ordering

Scott at CNET now owns an xbox. Didn’t want one, but the Apple Watch makes it so easy with the Amazon 1 click to order…well, he did.  

Email Opt-out: more than being polite

I had an interesting conversation with the head of a company that has an email campaign running. Its been running for a while. The conversation moved to opt-outs and how they were getting them (as most programs do). He casually mentioned that maybe he could move these folks back into the active list. My reaction was initially amused silence. Then when I realized he was serious, I told him he…

Art & Intuition When Data Is Not There

Analytics is a great tool for helping us make decisions and take action. As a representation of behavior, it helps us respond to customers and see the impact of our actions. However, analytics only represents “what” but not “why” people behave in the way they do. For some marketers this is a blind spot. Over dependence on numbers leads to paralysis or to erroneous decisions when working with a blank…

Creating the Right Culture to Maximize Analytics

Digital analytics and more precisely, how a company uses digital analytics is a focus of mine. Over the years I have seen very smart people with access to very sophisticated analytics programs feel paralyzed by their own ignorance. Whether it an inability to measure their own results or the lack of visibility into what others in their organization are doing, they don’t have the confidence to make decisions and take…

eWOM : What durable goods marketers need to do about it

WOM, word of mouth has long been a powerful force in the making (and breaking) of products and companies. As the force has moved online to become known as eWOM marketers have struggled to understand the dynamic it plays in the material affect on their sales. A culprit in perpetuating this struggle is the monolithic view of social media that serves as the proxy for eWOM among many. “A Meta-Analysis…

Facebook seeks to prove ad and sales connection

The WSJ article on Facebook’s sales lift research is a new bow on an old, old package. Using post impressions studies to calculate the lift in sales derived from advertising was being used over 25 years ago. While I applaud the continued push to connect online ad expenditures to off-line results, articles like this in the WSJ make it seem like digital marketers haven’t been thinking about this for decades. Now…

IBM: Mobile app security is virtually non-existant

Apps are so shiny we can’t see the problems they (and we) face. I wrote before about the reliability of location based technology and the issues apps have in accurately locating users. This is an issue for advertisers who rely on location targeting. For consumers these poorly performing apps can be frustrating. But if the report by IBM and Ponemon on app security is an indication, users have a great deal…

Local Search’s Unseen Trap: App Location Technology

local search trageting Your local search program is buttoned up. You’ve got your location information just they way it should be. It’s clean and accurate with the phone numbers, streets, directionals, numbers and your schema code is all correct. You even have your location meta data all set. You’ve personally reviewed the information in all your accounts with the big search engines, local sites, and it looks good. There is…

Omni-channel brands start with culture

So, you want to be an Omni-channel brand? Omni-channel is described as a seamless experience for the consumer regardless of their mode of interaction. In other words they and your employees have the same product, options, pricing, delivery and service options no matter where they are in your brand / purchasing ecosystem. All customer history and preferences are available online, to your operators (phone & chat) and in your brick…

The Paid Search Sweet Spot

It was an average ad position of 2.5 in paid search. We couldn’t explain why, but some how if our …

Google Plus Launches Collections

Google+ makes content discovery easier for users through a format similar to Pinterest boards. This gives people the ability to …

Marketing Automation… are you really ready for it?

Marketing Automation (MA) is hot. A lot of companies are engaging tools like Pardot, Marketo, Hubspot to send messages, share …

Apple watch… great for (too) easy amazon ordering

Scott at CNET now owns an xbox. Didn’t want one, but the Apple Watch makes it so easy with the …

Email Opt-out: more than being polite

I had an interesting conversation with the head of a company that has an email campaign running. Its been running …

Art & Intuition When Data Is Not There

Analytics is a great tool for helping us make decisions and take action. As a representation of behavior, it helps …

Creating the Right Culture to Maximize Analytics

Digital analytics and more precisely, how a company uses digital analytics is a focus of mine. Over the years I …

eWOM : What durable goods marketers need to do about it

WOM, word of mouth has long been a powerful force in the making (and breaking) of products and companies. As …

Facebook seeks to prove ad and sales connection

The WSJ article on Facebook’s sales lift research is a new bow on an old, old package. Using post impressions studies …

IBM: Mobile app security is virtually non-existant

Apps are so shiny we can’t see the problems they (and we) face. I wrote before about the reliability of …

Local Search’s Unseen Trap: App Location Technology

Your local search program is buttoned up. You’ve got your location information just they way it should be. It’s clean …

Omni-channel brands start with culture

So, you want to be an Omni-channel brand? Omni-channel is described as a seamless experience for the consumer regardless of …