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Apple watch… great for (too) easy amazon ordering

Scott at CNET now owns an xbox. Didn’t want one, but the Apple Watch makes it so easy with the Amazon 1 click to order…well, he did.  

Email Opt-out: more than being polite

I had an interesting conversation with the head of a company that has an email campaign running. Its been running for a while. The conversation moved to opt-outs and how they were getting them (as most programs do). He casually mentioned that maybe he could move these folks back into the active list. My reaction was initially amused silence. Then when I realized he was serious, I told him he…

Art & Intuition When Data Is Not There

Analytics is a great tool for helping us make decisions and take action. As a representation of behavior, it helps us respond to customers and see the impact of our actions. However, analytics only represents “what” but not “why” people behave in the way they do. For some marketers this is a blind spot. Over dependence on numbers leads to paralysis or to erroneous decisions when working with a blank…

Creating the Right Culture to Maximize Analytics

Digital analytics and more precisely, how a company uses digital analytics is a focus of mine. Over the years I have seen very smart people with access to very sophisticated analytics programs feel paralyzed by their own ignorance. Whether it an inability to measure their own results or the lack of visibility into what others in their organization are doing, they don’t have the confidence to make decisions and take…

eWOM : What durable goods marketers need to do about it

WOM, word of mouth has long been a powerful force in the making (and breaking) of products and companies. As the force has moved online to become known as eWOM marketers have struggled to understand the dynamic it plays in the material affect on their sales. A culprit in perpetuating this struggle is the monolithic view of social media that serves as the proxy for eWOM among many. “A Meta-Analysis…

Facebook seeks to prove ad and sales connection

The WSJ article on Facebook’s sales lift research is a new bow on an old, old package. Using post impressions studies to calculate the lift in sales derived from advertising was being used over 25 years ago. While I applaud the continued push to connect online ad expenditures to off-line results, articles like this in the WSJ make it seem like digital marketers haven’t been thinking about this for decades. Now…

IBM: Mobile app security is virtually non-existant

Apps are so shiny we can’t see the problems they (and we) face. I wrote before about the reliability of location based technology and the issues apps have in accurately locating users. This is an issue for advertisers who rely on location targeting. For consumers these poorly performing apps can be frustrating. But if the report by IBM and Ponemon on app security is an indication, users have a great deal…

Local Search’s Unseen Trap: App Location Technology

local search trageting Your local search program is buttoned up. You’ve got your location information just they way it should be. It’s clean and accurate with the phone numbers, streets, directionals, numbers and your schema code is all correct. You even have your location meta data all set. You’ve personally reviewed the information in all your accounts with the big search engines, local sites, and it looks good. There is…

Omni-channel brands start with culture

So, you want to be an Omni-channel brand? Omni-channel is described as a seamless experience for the consumer regardless of their mode of interaction. In other words they and your employees have the same product, options, pricing, delivery and service options no matter where they are in your brand / purchasing ecosystem. All customer history and preferences are available online, to your operators (phone & chat) and in your brick…

Google Adwords Spring Cleaning

Getting ready for spring, Google will help clear out some of the account junk you’ve accumulated over the year. Starting March 23, unused ads over 100 days old will go away. This is a good move, but if you are not aware, then you’ll be surprised by what you don’t see in the last week of March. But of course, now you are aware. So, no surprises. More here …

Drive conversion with trust through reviews

Building trust through reviews is a growing imperative for online and offline businesses. How to do this can be a mystery to some who can learn from others who have traveled this path. Trustpilot and Internet Retailer will conduct a webinar on March 19th at 2pm. EST….

Google AdWords Drops Four Data Points

I’ve often cautioned clients about “over consuming” data. I’m a data geek, but I know that data you can not use often clouds the data you can. The news that Google Adwords is reducing the number of columns (Google, the data Geek of the world) because advertisers are confused by too much adwords data shows that even the biggest fans of data recognized the limitations of unlimited data….

Apple watch… great for (too) easy amazon ordering

Scott at CNET now owns an xbox. Didn’t want one, but the Apple Watch makes it so easy with the …

Email Opt-out: more than being polite

I had an interesting conversation with the head of a company that has an email campaign running. Its been running …

Art & Intuition When Data Is Not There

Analytics is a great tool for helping us make decisions and take action. As a representation of behavior, it helps …

Creating the Right Culture to Maximize Analytics

Digital analytics and more precisely, how a company uses digital analytics is a focus of mine. Over the years I …

eWOM : What durable goods marketers need to do about it

WOM, word of mouth has long been a powerful force in the making (and breaking) of products and companies. As …

Facebook seeks to prove ad and sales connection

The WSJ article on Facebook’s sales lift research is a new bow on an old, old package. Using post impressions studies …

IBM: Mobile app security is virtually non-existant

Apps are so shiny we can’t see the problems they (and we) face. I wrote before about the reliability of …

Local Search’s Unseen Trap: App Location Technology

Your local search program is buttoned up. You’ve got your location information just they way it should be. It’s clean …

Omni-channel brands start with culture

So, you want to be an Omni-channel brand? Omni-channel is described as a seamless experience for the consumer regardless of …

Google Adwords Spring Cleaning

Getting ready for spring, Google will help clear out some of the account junk you’ve accumulated over the year. Starting …

Drive conversion with trust through reviews

Building trust through reviews is a growing imperative for online and offline businesses. How to do this can be a …

Google AdWords Drops Four Data Points

I’ve often cautioned clients about “over consuming” data. I’m a data geek, but I know that data you can not …