Top 3 roadblocks to using marketing analytics

No objective / plan In the 4th quarter of every year companies start planning for the upcoming year. The problem is that the planning starts with budgets. They look at what was spent over the past year, consider if the activities will remains consistent or change and adjust the budget accordingly, or just arbitrarily cut…

Adobe’s Best of the Best – less engagement is good

As designers and marketers, the best thing we can do for our website users is help them get off our sites a fast as possible. Take a look at Adobe’s study and a few things stand out: Traffic from smartphones is growing year over year (no surprise) For some industries desktops remain dominant Users are…

Digital Analytics: Getting the Right Information

How do you organize your actionable information from digital analytics? Good marketers are curious people and seek out information. This is a good trait, but too much of a good thing… Organizational Culture Information overload is a major challenge for many people and organizations. We have come to a place where we want information as…

Digital Analytics: Are you Measuring & Acting?

Are you really ready for accountability? Individually, I hear people talk about wanting to measure their results, and then the fun begins. What are your metrics?  “I Don’t really know.” Ok, what is your boss being held to?  “I Don’t really know.” How about your peers, do they have metrics? “I don’t think so.” I…

Art & Intuition When Data Is Not There

Analytics is a great tool for helping us make decisions and take action. As a representation of behavior, it helps us respond to customers and see the impact of our actions. However, analytics only represents “what” but not “why” people behave in the way they do. For some marketers this is a blind spot. Over…

Creating the Right Culture to Maximize Analytics

Digital analytics and more precisely, how a company uses digital analytics is a focus of mine. Over the years I have seen very smart people with access to very sophisticated analytics programs feel paralyzed by their own ignorance. Whether it an inability to measure their own results or the lack of visibility into what others…